FYN Stationers

Shipping & Delivery Policy

Last updated: 18 July 2026

Thank you for shopping with FYN Stationers. We take great care in preparing and packaging every order to ensure it arrives safely.

This Shipping & Delivery Policy explains how we process and deliver orders placed through https://fynstationers.co.uk.

1. Dispatch Times

Orders are normally dispatched within 1–2 working days of receiving payment.

Orders are processed Monday to Friday (excluding Bank Holidays in England and Wales).

During particularly busy periods, such as new product launches, promotions or seasonal holidays, dispatch may occasionally take a little longer. If there is likely to be a significant delay, we will contact you using the email address provided with your order.

2. Delivery Service

Our standard delivery service is:

  • Royal Mail 2nd Class
  • Flat-rate postage: £2.99 per order

Delivery estimates provided by Royal Mail are not guaranteed and should be treated as estimates only.

If you require a faster delivery service, please contact us before placing your order. Where possible, we will be happy to discuss alternative postage options. We may also introduce additional delivery services at checkout in the future.

3. Delivery Area

We currently deliver to United Kingdom addresses only.

If you are located outside the UK, many of our products are also available through our official Etsy and eBay stores, where international shipping may be available.

4. Packaging

We carefully package every order using packaging appropriate for the products being shipped.

Depending on the contents of your order, this may include:

  • Cardboard large letter postal boxes
  • Bubble mailers
  • Board-backed envelopes
  • Protective packaging where required

Our aim is to ensure your stationery arrives in excellent condition while using packaging that is practical and appropriate for each order.

5. Proof of Postage & Tracking

Many of our products are small enough to be sent as Royal Mail Letters or Large Letters.

These services do not always include individual tracking.

Where available, we will retain proof of postage and can provide this upon request.

If a tracked service is used, tracking details will be provided where applicable.

6. Delivery Times

Royal Mail delivery times are estimates only and cannot be guaranteed.

Delivery may occasionally be delayed due to factors outside our control, including:

  • Adverse weather
  • Industrial action
  • Transport disruption
  • Busy seasonal periods
  • Other unforeseen circumstances

We appreciate your patience if delays occur.

7. Incorrect Delivery Addresses

Please ensure that your delivery address is accurate before completing your order.

We cannot accept responsibility for delays or additional delivery costs resulting from incorrect or incomplete addresses supplied at checkout.

If you notice an error after placing your order, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to amend the address.

8. Lost Parcels

If your order has not arrived within a reasonable time, please contact us.

We will investigate the delivery with Royal Mail and may ask you to allow the period recommended by Royal Mail before a parcel can officially be treated as lost.

Once the appropriate investigation has been completed, we will arrange either:

  • a replacement item (subject to stock availability), or
  • a refund,

as appropriate and in accordance with UK consumer law.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us investigate and resolve the issue, we may ask you to provide:

  • photographs of the packaging,
  • photographs of the damaged item(s), and
  • your order number.

Where appropriate, we will arrange a replacement or refund.

10. Multiple Orders

Unless otherwise agreed, each order is processed separately.

If you place multiple orders close together, we may combine them where practical. Where this happens, any applicable postage refund will be issued at our discretion.

11. Responsibility for Delivery

We remain responsible for your order until it has been delivered to the delivery address provided during checkout.

Once your order has been successfully delivered, responsibility for the goods passes to you.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

Nabilah Mayat trading as FYN Stationers

50 Millbrook Gardens
Dewsbury
West Yorkshire
WF13 4SF

Email: fynstationers@gmail.com

Website: https://fynstationers.co.uk