Returns & Refunds Policy

At FYN Stationers, we want you to be delighted with your order. If something isn’t quite right, we’ll do our best to put it right quickly and fairly.

Returning an Item

If you’ve changed your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.

To exercise this right, please contact us within 14 days of delivery at fynstationers@gmail.com to let us know you wish to return your order. Once you’ve notified us, you have a further 14 days to return the item.

Items should be returned:

• Unused and in their original condition
• In their original packaging
• With all accessories and included parts

We reserve the right to make a deduction from your refund if the value of the item has been reduced through handling beyond what is necessary to inspect it.

Return Postage

If you are returning an item because you’ve changed your mind, you are responsible for the postage cost of returning it unless we have stated otherwise.

We recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you’ve received the wrong item, please contact us as soon as possible (ideally within 14 days of delivery) with your order number and, where possible, photographs of the issue.

Where an item is confirmed to be faulty, damaged or incorrect, we will arrange an appropriate remedy in accordance with your statutory rights. This may include:

• A replacement
• A repair (where appropriate)
• A full refund

We will also reimburse any reasonable return postage costs for faulty, damaged or incorrectly supplied items.

Refunds

Once your returned item has been received and inspected, we’ll process your refund as quickly as possible.

Refunds will be made using the same payment method used for the original purchase unless we’ve agreed otherwise.

Please allow up to 10 working days for your refund to appear in your account after it has been processed, depending on your payment provider.

Items That Cannot Be Returned

Unfortunately, we cannot accept returns for:

• Personalised or custom-made items (unless faulty)
• Sealed items which are not suitable for return for hygiene reasons if they have been unsealed after delivery
• Any item excluded from cancellation rights under UK consumer law

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

How to Contact Us

If you need to arrange a return or have any questions, please contact us through our Contact page or by email at fynstationers@gmail.com , quoting your order number where possible.

We’ll always do our best to resolve any issues promptly and fairly.