FYN Stationers

Privacy Policy

Privacy Policy

Last updated: 18 July 2026

At FYN Stationers, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

FYN Stationers is an independent online stationery retailer operated by Nabilah Mayat, trading as FYN Stationers.

Data Controller

Nabilah Mayat trading as FYN Stationers

Business Address:

50 Millbrook Gardens
Dewsbury
West Yorkshire
WF13 4SF

Email:

fynstationers@gmail.com

Website: www.fynstationers.co.uk

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide

You may provide us with:

  • Your name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number (where provided)
  • Account information if you create an account
  • Messages submitted through our contact form, together with any information you choose to include, such as your name, email address and the details of your enquiry
  • Product reviews or comments you choose to submit
  • Marketing preferences, such as whether you have chosen to receive promotional emails

Orders and Checkout

When you browse our website and place an order, we collect information necessary to operate our online store.

This may include:

  • Products you have viewed
  • Products added to your shopping basket
  • Products you purchase
  • Billing and delivery details
  • Your chosen delivery method
  • Order date and order value
  • Payment status
  • Information relating to refunds, returns or customer support

We use this information to:

  • Process and fulfil your order
  • Arrange delivery
  • Communicate with you about your order
  • Process refunds where applicable
  • Estimate delivery charges before checkout
  • Calculate any applicable taxes
  • Help prevent fraudulent transactions
  • Improve our online store and customer experience

Customer Accounts

If you choose to create an account on our website, we may store your:

  • Name
  • Email address
  • Telephone number (where provided)
  • Billing and delivery addresses
  • Order history
  • Account preferences

This allows you to log in, manage your account, view previous orders, complete future purchases more quickly and remember your preferences.

You can update much of your account information at any time by logging into your account.

If you request a password reset, certain technical information, such as your IP address, may be used during the password reset process to help protect the security of your account.

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Referring website
  • Cookie information

We may also use your approximate location, IP address and browser information to estimate delivery charges, calculate taxes where applicable, help prevent fraudulent activity and improve the security of our website.

This information helps us maintain the security, functionality and performance of our website.

Contact Forms

If you contact us using our website contact form, we will use the information you provide solely to respond to your enquiry and provide customer support.

We do not use information submitted through our contact forms for marketing purposes unless you have separately chosen to receive marketing communications.

We normally retain customer enquiries for up to two years to help us provide ongoing customer support and maintain business records.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver your purchases
  • Respond to enquiries
  • Provide customer support
  • Process refunds and returns
  • Create and manage customer accounts
  • Remember your shopping basket while you browse
  • Display products you have recently viewed
  • Estimate delivery charges before checkout
  • Calculate any applicable taxes
  • Prevent fraud and protect the security of our website
  • Improve our website, products and services
  • Comply with legal, tax and accounting obligations
  • Send service-related communications such as order confirmations, dispatch notifications and account information

Where you have chosen to receive marketing communications, we may also send occasional emails about new products, promotions or special offers. You may unsubscribe at any time.

4. Our Lawful Basis for Processing

Under UK GDPR, we process your personal information on the following legal bases.

Contract

To fulfil your order, manage your customer account and provide customer support.

Legal Obligation

To comply with tax, accounting, consumer protection and other legal requirements.

Legitimate Interests

To operate and improve our website, prevent fraud, maintain security and manage our business efficiently.

Consent

Where you have given your consent, such as subscribing to our newsletter or accepting optional cookies.

5. Payments

We use WooPayments to process payments securely.

Payment card information is processed directly by our payment provider and is not stored by FYN Stationers.

WooPayments and its trusted payment partners (such as Stripe and other payment methods you choose to use) may collect the information necessary to process your payment securely, comply with legal obligations and help prevent fraudulent transactions.

6. Deliveries

To deliver your order, we share the information necessary with our delivery providers.

This typically includes:

  • Your name
  • Delivery address
  • Email address (where required)
  • Telephone number (where required)

This information is shared solely for the purpose of delivering your order.

7. Website Hosting and Security

Our website is powered by WordPress and WooCommerce.

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures include maintaining secure website software, using encrypted (HTTPS) connections and limiting access to personal information where appropriate.

While we take reasonable steps to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Cookies and Analytics

Our website uses cookies to ensure it functions correctly and to improve your browsing experience.

Essential cookies are used to:

  • Keep items in your shopping basket while you browse our website
  • Remember products you have recently viewed
  • Remember your preferences
  • Allow you to create an account, log in and remain signed in where applicable
  • Enable secure checkout
  • Help estimate delivery options
  • Maintain website security

These cookies are necessary for our website and online shop to function correctly and cannot normally be disabled through our website.

With your consent, we may also use Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the site, device type and general geographic location. This information is aggregated and does not normally identify you personally.

You can prevent Google Analytics from collecting information by declining non-essential cookies through our cookie banner or by using Google’s browser opt-out tools.

For more information about how Google processes personal data, please visit:https://policies.google.com/privacy

You can manage your cookie preferences through our cookie banner or through your browser settings at any time.

9. Product Reviews and Comments

If you choose to leave a product review or comment on our website, the information you submit may be displayed publicly.

To help protect our website from spam, abuse and fraudulent activity, we may also collect technical information such as your IP address and browser information when reviews or comments are submitted.

Please avoid including personal information in reviews or comments that you would not wish to be publicly visible.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with our legal obligations.

Typical retention periods include:

  • Customer order records, including your name, email address and billing and delivery details: at least six years to comply with UK tax and accounting requirements.
  • Customer enquiries submitted through our contact form: normally up to two years.
  • Product reviews and comments: for as long as they remain published on our website, unless you request their removal and we are able to do so.
  • Marketing subscriptions: until you unsubscribe or withdraw your consent.
  • Website security logs and technical records: only for as long as reasonably necessary to maintain the security and operation of our website.

Where information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information with trusted third-party providers where necessary to operate our business and fulfil your orders. These may include:

  • WooPayments – to securely process payments and help prevent fraud.
  • Royal Mail (and any alternative courier we use) – to deliver your orders.
  • Google – including Gmail for customer communications and Google Analytics where you have consented to analytics cookies.
  • Our website hosting provider – to securely host and maintain our website.
  • Our email marketing provider – if you subscribe to our newsletter or promotional emails.
  • Professional advisers, such as accountants or legal advisers, where necessary.
  • Government authorities, regulators or law enforcement agencies where required by law.

These providers process personal information only where necessary to provide services on our behalf and are required to protect your information in accordance with applicable data protection laws.

Where available, further information about how these providers process personal information can be found in their own privacy policies.

12. International Transfers

Some of the third-party service providers we use, such as Google and WooPayments, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law. These safeguards may include reliance on UK adequacy regulations or approved contractual safeguards where required.

13. How We Protect Your Information

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it.

These measures include:

  • Using encrypted (HTTPS) connections to our website.
  • Secure password-protected systems.
  • Keeping our website software and plugins up to date.
  • Limiting access to personal information to those who need it to operate the business.
  • Using trusted third-party providers to securely process payments and communications.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

14. Access to Personal Information

Access to customer information is restricted to those who need it to operate FYN Stationers.

As FYN Stationers is operated as a sole trader business, customer information is normally accessed only by the business owner for purposes including:

  • Processing and dispatching orders.
  • Providing customer support.
  • Processing refunds and returns.
  • Managing customer accounts.
  • Meeting legal, tax and accounting obligations.

Personal information will only be accessed where necessary to carry out these legitimate business activities.

15. Automated Decision Making

FYN Stationers does not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals.

16. Data Breaches

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will investigate the incident promptly.

Where required by law, we will notify the Information Commissioner’s Office (ICO) and, where appropriate, affected individuals in accordance with our legal obligations under UK data protection law.

17. Marketing Communications

If you choose to subscribe to our newsletter or marketing emails, we may use your email address to send you updates about:

  • New product arrivals
  • Restocks
  • Promotions
  • Special offers
  • News from FYN Stationers

We will only send marketing communications where you have given your consent or where otherwise permitted by law.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We may use a trusted third-party email marketing provider to manage our mailing list and distribute newsletters securely on our behalf.

18. Social Media

FYN Stationers may maintain official social media pages on platforms such as Instagram, Facebook, Pinterest, TikTok and other social media platforms.

If you choose to interact with us through social media, any information you share may also be processed by the relevant social media platform in accordance with its own privacy policy.

We encourage you to review the privacy policies of any social media platforms you use.

19. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request that inaccurate or incomplete personal information is corrected.
  • Request the deletion of your personal information where applicable.
  • Request that we restrict the processing of your personal information in certain circumstances.
  • Object to the processing of your personal information where permitted by law.
  • Request the transfer of your personal information to another organisation where applicable.
  • Withdraw your consent at any time where we rely on your consent to process your personal information.

Some of these rights are subject to legal exceptions. For example, we may need to retain certain information to comply with legal, tax or accounting obligations.

To exercise any of your rights, please contact us using the details provided below.

20. Complaints

If you have any concerns about how we have handled your personal information, we would appreciate the opportunity to resolve the matter first.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Website:

https://ico.org.uk

Telephone:

0303 123 1113

Further information about making a complaint is available on the ICO website.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, our services, applicable law or regulatory requirements.

The latest version will always be published on this page together with the date of the most recent update.

Where changes are significant, we will take reasonable steps to bring them to your attention where appropriate.

22. Contact Us

If you have any questions about this Privacy Policy or how FYN Stationers processes your personal information, please contact:

Nabilah Mayat trading as FYN Stationers

50 Millbrook Gardens
Dewsbury
West Yorkshire
WF13 4SF

Email: fynstationers@gmail.com

Website: https://fynstationers.co.uk